Share your brief
Tell us the purpose, quantity, material, dimensions, destination and target date. Reference artwork helps establish the design direction.
HOW TO ORDER
Custom coin
ordering process.
A clear brief and agreed approvals keep a custom project aligned. Final stages, timing and acceptance criteria are established in your quotation.
Start Your Coin Project ↗
PLAN YOUR CUSTOM COIN PROJECT
Custom Coin Ordering at a Glance.
- Minimum Order
- From 1 Piece
Start with a single custom coin or discuss a larger order.
- Sample Lead Time
- Typically 7 Working Days
After approval of the production design.
- Production Lead Time
- Typically 15 Working Days
After sample approval.
- Request a Quote
- Tell Us About Your Project
Share your design idea, quantity, coin size, preferred material, delivery destination and required delivery date.
Lead times are estimates and subject to project confirmation. Shipping time is additional.
Request Your Custom Coin Quote ↗Review the specification
Review the proposed material, dimensions, finishes, packaging, commercial terms and delivery assumptions before confirming an order.
Approve the artwork
Check front and reverse artwork carefully, including spelling, dates, insignia, colors and personalization. Written approval should precede tooling.
Review surface texture placement & approval ↗Confirm the sample
Sampling typically takes 7 working days after approval of the production design. Confirm the sample acceptance criteria before bulk production. The project-specific sampling schedule is confirmed in your quotation.
Review surface texture placement & approval ↗Produce & inspect
Production typically takes 15 working days after sample approval, subject to project confirmation. Agree inspection criteria for dimensions, surface finish, color, quantity and packaging. Shipping time is additional.
Pack & dispatch
Confirm protective packaging, shipping terms, delivery address and any required documentation before dispatch.
ORDER TERMS & APPROVALS
Know the terms.
Confirm the details.
Do samples have an additional fee?
After order confirmation and payment of the mould fee, 2–3 free approval samples are provided without an additional sample fee. Sampling takes 7 working days after production design approval. Sample shipping follows the quotation and is not automatically free.
Which payment methods are accepted?
Wise, Western Union, T/T bank transfer and Alipay are available. Full payment is required before production. Confirm currency, amount and instructions on the quotation or invoice. Approval of production design files starts mould making, after which cancellation is not available.
What is the mould fee, and do reorders need new tooling?
June 2026 reference fees: 20–65 mm coins, US$60–300; oversized 65–200 mm coins, US$300–1,500. Confirm the fee at the 65 mm boundary. Moulds are stored free for two years; unchanged reorders using the stored mould do not incur a new mould fee unless revised specifications require tooling. Provide your previous order reference.
Can a mould fee be credited or refunded?
For orders exceeding 5,000 pieces, the mould fee can generally be credited against the order, subject to the specific agreement. Confirm eligibility in the quotation; this is not an automatic cash refund.
Can you help with a rush order?
The June 2026 reference is 10 working days for rush bulk production from sample approval, with a surcharge of 20% of the total order amount. Sampling, shipping and import processing are separate. If sampling is skipped, confirm the production start date with us. Current pricing and feasibility require quotation.
Do you arrange international shipping?
Yes. Shipping is quoted by destination, packed weight and volume, schedule and available service. Provide the country and postal code. Freight, estimated transit and any tax handling are agreed in the quotation; destination rules govern taxes.
What are the cancellation, inspection and defect-resolution terms?
Cancellation after payment is possible before mould making begins; refund bank charges are borne by the customer. Approving the production design starts mould making, after which cancellation is unavailable. Inspect within 3 days of receipt and report issues; otherwise goods are considered accepted as conforming. For major defects or batch defects affecting more than 10% of the order, a remake or discount may be negotiated. Send the order reference, affected quantity and photos or video for review.
BUYER QUESTIONS
Before you confirm your order.
How long does an order take?+
We reply within 12 hours and provide a first design draft within 24 hours, counting working-day time only. Sampling takes 7 working days after production design approval; bulk production takes 15 working days after sample approval. Shipping and import processing are additional. Confirm the project schedule in your quotation.
Read this answer in the FAQ center ↗Can I approve a physical sample first?+
Yes. After order confirmation and mould fee payment, 2–3 free samples are provided, normally within 7 working days of production design approval. Review dimensions, relief, color and finish before approving the 15-working-day bulk production stage.
Read this answer in the FAQ center ↗Do you arrange international shipping?+
Yes. Shipping is quoted by destination, packed weight and volume, schedule and available service. Provide the country and postal code. Freight, estimated transit and any tax handling are agreed in the quotation; destination rules govern taxes.
Read this answer in the FAQ center ↗YOUR NEXT PROJECT STARTS WITH A CONVERSATION